Get in touch.
Whether you are joining the beta, checking a certificate, or already using Custodyne, here is the fastest route. We reply within one business day.
Already using Custodyne?
Open a support ticket from inside the platform. It is attached to your records and tracked to resolution, which email cannot be.
Sign in and open a ticket →Something is not working
If you can sign in, open a support ticket from inside the platform. That is the fastest route, and the ticket is attached to your own records and tracked to resolution. If you cannot sign in, use the form above, or email support@custodyne.ca.
Feedback or a suggestion
If you are on the beta, open a ticket — suggestions go to the same place your issues do, so nothing is lost between the two. If you are not yet a customer, use the form above and choose “Something else”. We read every one.
By email
support@custodyne.ca — general enquiries and help verifying a certificate
support@custodyne.ca — privacy requests, as set out in our Privacy policy
By post
Custodyne Canada Inc.
300 - 15300 Croydon Drive
Surrey, British Columbia V3Z 0Z5
Canada
Support is provided by ticket and by email. We reply within one business day.